VetSpotting is a Chicago company whose mission is to bring back the convenience of affordable house calls for pets – because sometimes, traveling to see your veterinarian and waiting in uncomfortable settings while you’re sick just won’t do.
Now seeing a veterinarian does not have to mean rearranging your life or putting your pet through a stressful experience. VetSpotting is a convenient, free app that sits on your phone. If your pet needs care, bring up the app and wait comfortably at home for a veterinarian to come to you. It’s that simple. All veterinarians are licensed and experienced at providing home care.
Step 1: Request a house call
Your house call will go out to our veterinarians in their service area. At this time, this includes: The Chicago neighborhoods of Lakeview, and north of Lakeview to the northern limits of Chicago; and Chicago’s northern suburbs along Lake Michigan up to and including Lake County.
Provide basic information about the pet and the house call location, then press Request House Call.
Step 2: Receive house call options
You may receive one or more responses from interested veterinarians. Each response will include at least one possible date and time for the house call, and possibly a second option. Both options will be within six days of the request.
You may pick any of the proposed options (but a maximum of one). You may also elect to pick none of the options on offer for any reason, and seek care elsewhere.
Step 3: Confirm a house call
To confirm a house call, pick one of the dates and times on offer.
You will then be asked to pre-authorize payment. The pre-authorization is only a hold; the actual payment will only be made when the house call is completed. The pre-authorization provides assurance to our veterinarian that the house call is valid.
Payment can be made using PayPal or a credit card, and is facilitated by Braintree, a PayPal company.
Note: VetSpotting does not see your payment information and your payment means are not read by or stored on any VetSpotting server. Braintree manages the entire process.
Step 4: Receive care
The veterinarian will visit at the agreed date and time. The visit may be preceded by a call to you from the veterinarian.
Should circumstances change, you may contact the veterinarian to arrange a different time. While our veterinarians are experienced at providing in-home care, emergencies can happen, and the veterinarian may also contact you to modify arrangements.
If you feel that such modifications are not satisfactory, contact VetSpotting at [email protected] or at 312 625 2696.
Upon completion of the visit, you will be asked to sign the veterinarian’s screen to acknowledge the visit. You will then receive a care form documenting the veterinarian’s exam findings and plans for your pet. Your receipt of this form will also trigger the payment for the visit.